Joya Casino – Terms & Conditions

By using joya casino (hereinafter referred to as "we", "the platform", or "the website"), you are deemed to have fully agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

These Terms & Conditions are issued on behalf of Joya Entertainment Ltd., registered in Curaçao and operating under eGaming License #8048/JAZ. joya casino is an internationally licensed platform.

Joya casino reserves the right to modify these Terms & Conditions at any time. You will be notified of any changes via your registered email address or through a platform notification.

The following conditions must be met to register an account at joya casino:

• You must be at least 18 years of age. A government-issued ID may be required for verification.
• Only one account per person is permitted. Creating multiple accounts from the same IP address or device is strictly prohibited.
• All information provided during registration must be truthful and accurate. Accounts created with false information may be suspended.
• Keeping your password confidential is your responsibility. You are solely liable for any misuse of your account.
• If online gaming is prohibited by law in your country, please refrain from using joya casino.

Joya casino reserves the right to place a hold on any withdrawal at any time if KYC (Know Your Customer) verification has not been completed.

Joya casino supports multiple deposit methods. The table below outlines deposit limits and processing times:

There are no additional charges on deposits from our side. However, your payment provider may apply their own fees, which are entirely subject to their own policies.

The following conditions must be met in order to withdraw winnings from joya casino:

1. Full account verification (KYC) must be completed before a withdrawal can be processed.
2. The minimum withdrawal amount is BDT 500 (or equivalent in other currency).
3. The maximum daily withdrawal limit is BDT 500,000.
4. Wagering requirements must be fulfilled before withdrawing any bonus winnings.
5. Withdrawals must be made using the same payment method that was used to make the deposit.

Joya casino reserves the right to suspend or cancel a withdrawal if fraud is suspected or KYC has not been completed. The relevant authorities may be notified in such cases.

Joya casino offers a variety of bonuses. Each bonus comes with specific terms that must be fulfilled:

• Welcome Bonus: 100% bonus on your first deposit. A 30x wagering requirement must be met before withdrawing the bonus amount.
• Reload Bonus: Available weekly. Wagering requirement is 20x.
• Cashback Bonus: A fixed percentage of losses returned. No wagering requirements.
• Free Spins: Valid on selected slot games. Winnings from free spins are subject to a 40x wagering requirement.

Joya casino reserves the right to modify or cancel any bonus offer at any time. Bonus offers are generally valid for 30 days.

All games at joya casino are powered by an internationally certified RNG (Random Number Generator) system, ensuring every outcome is completely random and unbiased.

General Gaming Rules:

• Each game has its own rules, which can be viewed within the game.
• In the event of a disconnection during a live game, the last confirmed result recorded by joya casino will be considered final.
• In the event of a software error or bug, joya casino reserves the right to void any bet or winnings.
• Once a bet is confirmed, it cannot be changed.
• In Sports Betting, bet outcomes are determined only after the final result of the match has been confirmed.

The following activities are strictly prohibited at joya casino:

• Operating multiple accounts under the same identity.
• Registering using a false identity or another person's information.
• Coordinated betting for the purpose of claiming bonuses (Collusion).
• Use of automated software, bots, or hacking tools.
• Transactions involving money laundering or funds from illegal sources.
• Attempting a chargeback or credit card fraud.
• Threatening or harassing other players.

Joya casino complies with AML (Anti-Money Laundering) laws. We are legally obligated to report any suspicious transactions to the relevant authorities.

Joya casino shall bear no liability in the following circumstances:

• Any loss caused by internet disconnection or technical errors.
• Use of your account by an unauthorized third party.
• Any loss resulting from your own error.
• Service disruptions caused by external factors (e.g., cyberattacks, natural disasters).

An account may be closed for any of the following reasons:

• On behalf of the player: You can close your account at any time by notifying our support team.
• Self-Exclusion: Take a break from gaming for 1, 3, or 6 months, or permanently.
• On behalf of joya casino: We reserve the right to suspend accounts in the event of a terms violation.

If a valid balance remains at the time of account closure, you will be given the opportunity to withdraw it (provided the account was not closed due to a breach of terms).

Joya casino may update these Terms & Conditions at any time. In the event of any changes:

• A notification will be sent to your registered email address.
• A notification will be displayed on the platform's homepage.
• Updated terms take effect from the date the changes are made.

These Terms & Conditions are governed by the laws of the state of Curaçao, and any disputes will be resolved at the Curaçao International Arbitration Centre.

These Terms & Conditions are available in both English and Bengali. In the event of any ambiguity, the English version shall be considered the definitive version.