When you register and use our services at joya casino, we collect various types of information. This falls into two categories – what you provide directly, and what is collected automatically as you use the platform.
Information You Provide Directly:
- Full name, date of birth, and gender
- Email Address & Mobile Number
- Username and password
- Address & Country Information
- NID/Passport number for identity verification
- Payment details (bKash/Nagad number, bank account)
Automatically Collected Data:
| Data Type |
What We Collect |
Purpose |
| Device Information |
IP address, browser, OS |
Security Verification |
| Usage Data |
Game Sessions & Betting History |
Service Improvement |
| Transaction Data |
Deposit/Withdrawal History |
Financial Security |
| Cookie Data |
Session & Preference Data |
Enhanced Experience |
Please Note: joya casino only collects information that is necessary to provide our services. If you are ever asked for more than that, be cautious and contact us immediately.
Joya casino uses your information for the following purposes:
- Account Management: To create, verify, and secure your account.
- Service Delivery: To enable gameplay, betting, deposits, and withdrawals.
- KYC Verification: To verify your identity and age in order to meet legal obligations.
- Fraud Prevention: To detect and prevent suspicious activity.
- Customer Support: To address your questions and resolve any issues you may have.
- Promotional Communications: To notify you about bonuses and offers (only with your permission).
- Platform Development: To analyze usage patterns and enhance the quality of our services.
Your Consent: Marketing communications (emails, SMS) are only sent with your consent, which you may withdraw at any time.
We never use your data for purposes beyond what is legally permitted. The legal bases for processing your data are – contractual obligation, legal compliance, legitimate interest, and your consent.
Joya casino never sells your personal data. However, your information may be shared in certain specific circumstances:
- Payment Providers: Information required to process transactions with bKash, Nagad, Rocket, and banks.
- Game Provider: Game session data from providers such as Pragmatic Play and NetEnt.
- KYC Partner: Approved third parties for identity verification.
- Legal Authority: When required to do so by a court order or government directive.
- AML Authority: Under the Anti-Money Laundering Act.
We never: We do not sell or share your data with marketing companies, data brokers, or any unauthorized third parties.
All our third-party partners are contractually bound to comply with GDPR and international data protection standards.
Joya casino uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.
Types of Cookies We Use:
-
Essential Cookies:
Mandatory For login sessions and security purposes. These cannot be disabled.
-
Functional Cookies:
Optional To remember your language preferences and settings.
-
Analytics Cookies:
Optional To monitor and improve platform usage and performance.
-
Marketing Cookies:
Optional To show you relevant ads. Only with your permission.
Your Controls: You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features.
Joya casino does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
- Account Details: For the duration the account is active, and for 5 years after closure.
- Financial Transaction Details: Minimum 7 years, as required under AML regulations.
- KYC Documents: Up to 10 years, as required by law.
- Gaming Logs: Up to 3 years.
- Marketing Data: Deleted within 30 days of consent withdrawal.
- Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.
Legal Obligations: Certain data is required by Bangladeshi and international law to be retained for a specified period.
Joya casino takes your data rights seriously. You are entitled to exercise the following rights:
Right of Access
You can request to know what information joya casino holds about you at any time.
Right to Rectification
You may request corrections to any inaccurate or outdated information. We will action your request within 30 days.
Right to Erasure
You may request deletion of your data where there is no legal requirement to retain it.
Right to Restrict Processing
In certain circumstances, you may request that we restrict the processing of your data.
Right to Data Portability
You may request a copy of your data in a machine-readable format.
Right to Object
You may object to the use of your data for marketing purposes.
Request Process: To exercise any of the rights above, please email our Data Protection Officer. We will respond within 30 days.
Joya casino uses industry-leading technology to keep your data safe. Our security measures include:
- 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall & DDoS Protection: Protection against cyberattacks.
- Regular Security Audits: Periodic reviews conducted by third parties.
- Data Center Security: ISO 27001 certified servers.
- Automated Suspicious Activity Detection: AI-powered fraud detection.
In the Event of a Data Breach: In the event of a data breach, we will notify the relevant authorities within 72 hours and inform affected users as promptly as possible.
Joya casino strictly does not serve anyone under the age of 18. We do not knowingly collect or store data from minors.
If a minor is identified: If we become aware that we hold personal data belonging to a minor, we will immediately delete that data and close the associated account.
A note to parents – if your child has created an account on joya casino without your permission, please contact us immediately.
Joya casino reserves the right to update this Privacy Policy at any time. In the event of changes:
- A notification will be sent to your registered email address.
- A notification will be displayed at the top of the platform.
- The "Last Updated" date at the top of the page will be revised accordingly.
- Re-consent will be obtained at first login following any significant changes.
We recommend checking this page regularly to stay informed about our latest policy.
For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please contact our Data Protection Officer (DPO):
Data Protection Officer
Joya Entertainment Ltd.
Curaçao, Netherlands Antilles
Response time: within 30 business days
Right to Lodge a Complaint: If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.